General information
Features & Functions
- ★ How does the Assisted Suggest work?
- ★ What does the Personalisation API offer?
- ★ Are the search results and filter URLs indexed by Google?
- ★ How does Smart Did-You-Mean improve the shopping experience for my customers?
- Which plugins are offered for integrations?
- How do "top query" suggestions in the Mobile Smart Suggest Overlay improve the user experience in my shop?
Troubleshooting
- ★ Can I determine which products tend to be ranked higher in search results?
- ★ What can I do if an item is not found?
- Why does the customer account say that the import was not carried out correctly?
- How can I summarise filter values?
- Why is only one item found for my search term?
- Why are all items not found in which the search word appears in the database?
Best practices
- ★ How does FINDOLOGIC recognise bot requests, and what can I do if they are not recognised as such?
- ★ How do I use synonyms sensibly?
- How can I optimize the search for article numbers?
- What is the recommended procedure for setting up an A/B test?
- How can I enrich my product data with third party searches?
- How do I proceed if I want FINDOLOGIC to search additional contents of my shop (e.g. my blog, terms and conditions, etc.)?
Search results
Customer account
- ★ Can I see what is most frequently searched for in my shop?
- ★ How do I connect the Findologic customer account with Google Analytics?
- ★ How do I use the Google Tag Manager in conjunction with FINDOLOGIC tracking?
- ★ I forgot my password, what can I do?
- How can I adjust my filters?
- How can I trigger a manual import?
Technical specifications
- ★ Which cache settings are used for the CDN servers to optimise performance?
- ★ Is it necessary to compress the Javascripts integrated by Findologic?
- ★ How often is the item inventory updated?
- ★ What happens if the service fails or is unavailable?
- What are the key differentiators between XML and CSV export?
- Does it make sense to cache search queries?
Billing
- ★ Why are there differences in the evaluations between Findologic and Google Analytics?
- ★ Why do the monthly invoiced requests not correspond to the requests of the Findologic Reports?
- How and to whom is the invoice sent?
- Where can I find my invoices?
- Why did I suddenly have more queries than I expected?