Getting Started
General information
Features & Functions
- ★ Which plugins are offered for integrations?
- ★ What does the Personalisation API offer?
- ★ What is 1:1 personalisation?
- ★ Are the search results and filter URLs indexed in Google's Direct Integration?
- ★ How does Smart Did-You-Mean improve the shopping experience for my customers?
- ★ What is the Findologic navigation?
Troubleshooting
- ★ Can I determine which products tend to be ranked higher in search results?
- ★ What can I do if an item is not found?
- Incorrect item data was imported. What now?
- Why does the customer account say that the import was not carried out correctly?
- How can I summarise filter values?
- Why is only one item found for my search term?
Best practices
- ★ How does FINDOLOGIC recognise bot requests, and what can I do if they are not recognised as such?
- ★ How do I use synonyms sensibly?
- How can I optimize the search for article numbers?
- What is the recommended procedure for setting up an A/B test?
- How can variant-specific information be displayed with direct integration?
- How do I create Findologic Guided Shopping for my shop?
Search results
- ★ How are the properties of a product weighted by the search?
- ★ How does FINDOLOGIC search for item numbers?
- ★ Why does Smart Suggest deliver different results than the search?
- Are sold out items found?
- Why are the keywords of the merchandising functions not searched with error tolerance?
- Will my master items or variations be considered?
Customer account
- ★ Can I see what is most frequently searched for in my shop?
- ★ How do I connect the Findologic customer account with Google Analytics?
- ★ How do I use the Google Tag Manager in conjunction with FINDOLOGIC tracking?
- ★ I forgot my password, what can I do?
- Can I change my email address?
- Does the registered service URL have to be identical to the shop URL?
Technical specifications
- ★ Which cache settings are used for the CDN servers to optimise performance?
- ★ Is it necessary to compress the Javascripts integrated by Findologic?
- ★ How often is the item inventory updated?
- ★ What happens if the service fails or is unavailable?
- What are the key differentiators between XML and CSV export?
- Does it make sense to cache search queries?
Billing
- ★ How can I avoid Google crawling all search results and causing an unnecessary number of queries?
- ★ Is it possible to exclude IP addresses from billing?
- ★ What is considered a billable search query?
- ★ Why are there differences in the evaluations between Findologic and Google Analytics?
- ★ Why do the monthly invoiced requests not correspond to the requests of the Findologic Reports?
- How and to whom is the invoice sent?